Manager's
name here
Trader's company name here
Trader's street address
Trader's town/city
here
Trader's county here
Trader's postcode here |
Your
name here
Your street address
Your town/city
here
Your county here
Your postcode here |
22
March 2003
Dear
[Manager's name here]
On
[insert date of purchase] I bought
[full details of goods] from
your {insert store/shop details and address]
Unfortunately
the [insert name of goods] is
not working satisfactorily. It has [give
as full a description of fault].
I
have already brought this to the attention of [name
of staff member].
[Mention
any discussions/phone calls/dates]
As
I am not satisfied with the response I have been given, I
am writing formally about my complaint.
Under
the Sale of Goods Act 1979 (as amended) the goods should be:
- Of
satisfactory quality
- Fit
for their purpose
- As
described
I
[select as appropriate: am rejecting
the goods as they are
faulty when bought, and would like a full refund/would like
a replacement]
I
would appreciate a response within [14
days or a reasonable time] outlining what you intend
to do regarding my complaint. If necessary I will pursue this
action through the small claims court.
Yours
faithfully
[signature]
[your
name]
|
