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Buying services - buyers' responsibilities

If you are planning to use a service that will cost a lot of money, then you should:

  • get several estimates
  • agree a fixed price for the work
  • agree a timescale, and make it clear that timing is important.

Once you have agreed a price, you cannot then change your mind if you discover the price is high compared to that offered by other traders. If you withhold any part of the payment for the work, you can be taken to court. So it is important to obtain a number of estimates before making any commitments.

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