Manager's
name here
Trader's company name here
Trader's street address
Trader's town/city
here
Trader's county here
Trader's postcode here |
Your
name here
Your street address
Your town/city
here
Your county here
Your postcode here
|
22
March 2003
Dear
[Manager's name here]
On
[date of purchase] you supplied
[full details of service] from
[insert: store/shop details and address
if a large company].
Unfortunately
the [insert name of service supplied]
is not satisfactory because [give a
full description of problem]
I
have already brought this to the attention of [name
of staff member].
[Mention
any discussions/phone calls/dates]
As
I am not satisfied with the response I have been given, I
am writing formally about my complaint.
Under
the Supply of Goods and Services Act 1982, the service should
be carried out:
- with
reasonable care and skill
- in
a reasonable time [have you agreed
a time with the supplier?]
- for
a reasonable price [have you agreed
a price with the supplier?]
In
addition, any goods/materials supplied should be:
- of
satisfacory quality
- fit
for their purpose
- as
described
I
request that [insert what you would
like the suppler to do]
I
would appreciate a response within [14
days or a reasonable time] outlining what you intend
to do regarding my complaint. If necessary I will pursue this
action through the small claims court.
Yours
faithfully
[signature]
[your
name]
|
